faqs

general

What is it like to fly with SpiceJet?

Flying with SpiceJet is FUN, AFFORDABLE & EXCITING! As a low fare airline, SpiceJet believes that flying should be a means of transport for everyone "flying for everyone". We aim to provide our guests a totally unique flying experience that is safe, reliable and on-time with high level of guest services.

Does SpiceJet provide any food or drinks onboard?

SpiceJet sells snacks/refreshments and juices on selected flights.

Where does SpiceJet fly to?

SpiceJet's network covers - Agartala, Ahmedabad, Aurangabad, Bagdogra, Bangalore, Bhopal , Chennai, Coimbatore, Delhi, Goa, Guwahati, Hyderabad, Indore, Jammu, Jaipur, Kochi, Kolkata, Madurai, Mangalore, Mumbai, Nagpur, Pune, Rajahmundry, Srinagar, Surat, Tirupathi, Trichy, Tuticorin, Trivandrum, Varanasi, Vijayawada and Vizag in India. Our international network covers - Kathmandu (Nepal) and Colombo (Sri Lanka).

What type of aircraft does SpiceJet fly?

SpiceJet flies Boeing 737-800's and 737-900 ER's configured with single class with a seating capacity of 189 and 212 respectively. In addition to this SpiceJet has added the Q400 NextGen turboprop aircraft from Bombardier, which can accommodate 78 passengers on a single class configuration.

When will SpiceJet be flying to new destinations?

SpiceJet’s aim is to provide affordable efficient air travel. To achieve this objective, SpiceJet will regularly add services to new destinations. Information about the same shall be conveyed to patrons via suitable means of communication.

What if I just want to obtain flights schedules without making a reservation?

Guests may download latest flight schedule from ‘view our latest flight schedules’ link on the website.

How does someone enter the Airport terminal and Check-in at the counter?

Itinerary printouts with the name of the Guest will be checked at the time of entering the terminal and at the check-in counter. Guests who do not have the same are requested to collect the printouts from the SpiceJet office located outside the departure terminal. This can be done on production of the booking reference number. Guests are reminded they need to maintain valid (ID) documents with them at airport check-in and throughout their journey.

Does SpiceJet offer connections to other airlines?

No, SpiceJet does not offer connections to other airlines and takes no responsibility for missed connections. However, on certain sectors, SpiceJet offers connectivity between two SpiceJet flights (Connected sectors). Booking made for connected sectors will be confirmed under a single reservation number, fees & surcharges will be applicable only with respect to one segment.

Does SpiceJet offer a frequent flyer program?

No, we do not offer a frequent flyer program.

Am I allowed to bring food on board to eat?

SpiceJet does allow some food items on board. Those include: fast food (McDonalds, Subway), sandwiches, cold snacks, non-alcoholic drinks, cookies, and biscuits. Some items not allowed on-board due to hygiene issues are: samosas, pakoras, gravies or pickles. If you have any questions, please contact our Guest Sales & Reservations Centre.

Can I bring my pets on board with me?

SpiceJet permits the carriage of live animals on its flights but booked through cargo services .Please refer to the full terms and conditions associated with the carriage of live animals on SpiceJet. Guide dogs for blind Customers are exempt from this rule, but any Customer traveling with a guide dog should make his/her reservation via the SpiceJet Call Centre and provide us notice that a guide dog will be traveling. Please note that guide dogs for the blind may not occupy any seat. The Customer is required to bring a moisture absorbent mat, and to place it under the guide dog. Further, the guide dog should be properly trained, restrained and muzzled.

Can I bring my Sports Equipment?

Yes, guest may carry their sports equipment along. SpiceJet does not charge a separate fee for carriage of sports equipment. It would be treated as regular check-in baggage and excess baggage rules shall apply for any additional weight.


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What is it like to fly with SpiceJet?

Flying with SpiceJet is FUN, AFFORDABLE & EXCITING! As a low fare airline, SpiceJet believes that flying should be a means of transport for everyone hence the tag line "flying for everyone" says it all. SpiceJet aims to provide its guests a totally unique flying experience that is safe, reliable and on-time with high level of guest services.

Does SpiceJet provide any food or drinks onboard?

  • SpiceJet offers an assortment of food and drink items (including certain alcoholic beverages) for sale onboard its international flights. Payment for the same shall be accepted only in Dollars (USD) or Indian currency (INR).
  • In order to comply with certain local regulations in various states/countries, the consumption of alcohol on International flights may be prohibited.
  • SpiceJet has the right to restrict the quantity of alcohol served on its International flights. Consumption of self-carried alcohol (bought at the Duty Free/otherwise) is prohibited.
  • Regulatory norms restrict the airline from serving alcohol to individuals below 18 years of age on its International Flights. The cabin crew may seek age proof prior to serving alcohol.

Where does SpiceJet fly to?

SpiceJet's network covers - Agartala, Ahmedabad, Aurangabad, Bagdogra, Bangalore, Bhopal , Chennai, Coimbatore, Delhi, Goa, Guwahati, Hyderabad, Indore, Jammu, Jaipur, Kochi, Kolkata, Madurai, Mangalore, Mumbai, Nagpur, Pune, Rajahmundry, Srinagar, Surat, Tirupathi, Trichy, Tuticorin, Trivandrum, Varanasi, Vijayawada and Vizag in India. Our international network covers - Kathmandu (Nepal) and Colombo (Sri Lanka).

What type of aircraft does SpiceJet fly?

SpiceJet’s flies Boeing 737-800's and 737-900 ER's configured with single class with a seating capacity of 189 and 212 respectively.

When will SpiceJet be flying to new destinations?

SpiceJet’s aim is to provide affordable efficient air travel. To achieve this objective, SpiceJet will regularly add services to new destinations. Information about the same shall be conveyed to patrons via suitable means of communication.

What if I just want to obtain flights schedules without making a reservation?

Guests may download latest flight schedule from ‘view our latest flight schedules’ link on the website.

Is my credit card and personal information protected when I book over the Internet?

SpiceJet website is completely secure and is endorsed by Verisign. All the confidential payment details of our guests are encrypted to ensure maximum security.

How does someone enter the airport terminal and check-in at the counter?

On confirmation of booking, the flight itinerary is emailed to the guest. This itinerary is to be printed and carried along with valid identification documents to enter the airport terminal. Guests are required to carry a valid ID with them at airport check-in and throughout their journey. The only acceptable proof of identification for international travel would be a valid passport.

What valid ID proof would be accepted at the airport?

For all international flights, the only acceptable proof of identification would be a valid passport. However, for travel to and from Nepal the following proofs of identification (other than the passport) would be accepted:

  • Only valid passport and voter's ID card would be accepted for adults. Driver's license and PAN card would not be accepted.
  • Birth Certificate/School ID for Children
  • Birth Certificate for Infants (children below 2 years/24 months as on the date of travel)
The above is applicable for Indian citizens traveling to and from Nepal. Please ensure that you check the passport/visa requirements and restrictions applicable for citizens belonging to countries other than India.

What documents do I need to carry for my international flight?

Guests are required to ensure that they are in possession of all documents necessary for travel, apart from their tickets. For international travel, guests require to be in possession of a valid passport, a valid visa (if applicable) and health certificates as required. Embarkation forms should be duly filled and submitted to immigration authorities before boarding the aircraft.

What time does the check-in close?

Check-in for all international flights closes 60 minutes prior to flight departure.

What time does boarding close for my flight?

Boarding gate closes 30 minutes prior to flight departure.

Am I allowed to bring food on board to eat?

SpiceJet does allow some food items on board. Those include - fast food (McDonalds, Subway), sandwiches, cold snacks, non-alcoholic drinks, cookies, and biscuits. If Guests have any further questions, please contact our Guest Sales & Reservations Centre.

Can I bring my pets on board with me?

No. SpiceJet does not permit the carriage of pets on its international flights.

Can I bring my Sports Equipment?

Yes, the Guest may carry their sports equipment along. SpiceJet does not charge a separate fee for carriage of sports equipment. It would be treated as regular check-in baggage and excess baggage rules shall apply for any additional weight.


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